Return and Refund Policy 退換貨政策

 

尊敬的顧客,感謝您選擇購買ONE FIVE ZERO的商品。我們致力於為您提供高品質的產品和優質的服務。為了確保您的購物體驗愉快,我們提供以下的退換貨政策:

  1. 退換貨條件:

   -我們不接納任何個人原因作退換貨理由,如個人喜好。

   -我們十分樂意為商品的質量問題或發貨錯誤進行退換貨。

   -所有特價貨品都不能退款換貨。

  1. 退換貨申請:

   – 若您收到的商品有任何質量問題或與您所訂購的商品不符,請在收到商品後的7天內聯繫我們的客戶服務團隊。

   -在貨品簽收超過7天後,不論任何原因,我們將無法為您退款或更換。

   – 退換貨申請需要提供訂單號碼、商品照片以及詳細的問題描述。

   – 在寄回產品前,必須聯繫我們。

  1. 退換貨要求:

   – 商品必須保持原樣,包括完整的商品包裝和配件。

   – 退換貨運費由消費者承擔,除非商品存在質量問題或發貨錯誤。

  1. 退款方式:

   – 在確認您的退換貨申請並檢查貨品後,我們將在7個工作日內處理退款事宜。

   – 退款將按照您原始的購買方式進行退還。

5.運輸費用:

   -除了質量問題或發貨錯誤,否則您將需要支付退還物品的運輸費用。您可以選擇自行支付郵費,或是我們在你退款的費用中扣除。

   -因運輸問題,而導致我們無法收到貨品,您需自行承擔責任。

請注意,根據商品的性質和狀態,我們保留最終的退換貨決定權。如果您有任何關於退換貨政策的疑問,請隨時聯繫我們的客戶服務團隊,我們將竭誠為您提供協助。

謹啟,

ONE FIVE ZERO

Dear customer, thank you for choosing to purchase ONE FIVE ZERO products. We are committed to providing you with high quality products and excellent service. To ensure that you have a pleasant shopping experience, we offer the following return policy:

  1. return and exchange conditions:

   -We do not accept any personal reasons for return or exchange, such as personal preference.

   -We welcome to return or exchange items for quality issues or shipping errors.

   -All special-priced items are non-refundable and non-exchangeable.

  1. Return and Exchange Requests:

   – If you receive an item that has any quality issues or does not match the item you ordered, please contact our customer service team within 7 days of receiving the item.

   -We are unable to issue a refund or exchange for any reason after 7 days of receipt of the item.

   – Returns and exchanges require an order number, photos of the item, and a detailed description of the problem.

   – You must contact us before sending the product back.

  1. Return and Exchange Requirements:

   – The product must be in its original condition, including complete product packaging and accessories.

   – Return shipping costs are the responsibility of the consumer, unless there is a quality problem or shipping error.

  1. Refund Methods:

   – Refunds will be processed within 7 business days after we have confirmed your return or exchange request and inspected the item.

   – Refunds will be made in the same manner as your original purchase.

  1. Shipping Charges:

   -Except for quality issues or shipping errors, you will be responsible for the cost of shipping the returned item(s). You may choose to pay the shipping costs yourself or we may deduct them from your refund.

   -You will be responsible for any transportation problems that prevent us from receiving your item.

Please note that depending on the nature and condition of the item, we reserve the right to make the final decision on returns and exchanges. If you have any questions regarding our return policy, please feel free to contact our customer service team and we will be happy to assist you.

Sincerely,

ONE FIVE ZERO